UK orders are sent via Royal Mail 48-hour delivery as standard. If your order is time-sensitive, you can upgrade at checkout to a next-day service for faster delivery.

International orders are shipped using FedEx live rates. At checkout, you’ll see real-time shipping options ranging from priority express services through to more economical delivery options, so you can choose what suits you best.

All international taxes and duties are calculated and displayed at checkout, meaning there are no hidden fees or unexpected charges after purchase. The price you see is the total price you pay, delivered to your door.

Yes. Every MoonSwatch sold by MGB Watches is 100% genuine and authenticity guaranteed. Each watch is carefully sourced by our team from a UK Swatch store, individually inspected, and supplied exactly as intended, with original packaging and documentation. We do not deal in replicas, refurbished pieces, or aftermarket-modified watches. Our reputation is built on trust, transparency, and long-term relationships with collectors, and authenticity is non-negotiable for us.

To make things easy, we recommend using our handy Strap Checker. It features an extensive database of over 40,000 watches and will quickly tell you the correct lug width (in millimetres) required for your specific watch model, ensuring a perfect fit before you order.

Our straps are designed to fit most standard wrist sizes. Each product page includes the strap length measurements to help you check fit before ordering. For the best fit, we recommend measuring your wrist and comparing it to the dimensions listed, here is a helpful guide

We offer a hassle-free returns policy to give you complete peace of mind. If you’re not fully satisfied with your purchase, you can return unused items in their original condition and packaging within 14 days of delivery.

Once your return is received and inspected, a refund will be issued to your original payment method. Please note that return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

For full details and to start a return, please visit our Returns page or contact our support team, who will be happy to help.