Shipping policy
1. Introduction
At mgbwatches.com we appreciate your business and want to ensure a smooth and convenient shopping experience for you. This Shipping Policy outlines our shipping procedures and details to help you understand how we handle the delivery of your orders.
2. Shipping Locations
We currently ship within the United Kingdom, including England, Scotland, Wales, Northern Ireland and to Mainland Europe and the Rest Of the World
3. Shipping Methods
We offer the following shipping:
United Kingdom Shipping:
- Order Monday - Friday before 16:00 for delivery next day
- Order Saturday before 16:00 for delivery on Monday
- Order Sunday before 16:00 for delivery on Tuesday
- Shipping Fee: See Checkout
- Carrier: Royal Mail / FedEx
International Shipping:
- European Union
- Estimated Delivery Time: 2-11 business days.
- Shipping Fee: See Checkout
- Carrier: FedEx
- United Arab Emirates
- Estimated Delivery Time: 3-17 business days.
- Shipping Fee: See Checkout
- Carrier: FedEx
- Rest of World
- Estimated Delivery Time: 3-17 business days.
- Shipping Fee: See Checkout
- Carrier: FedEx
- Please note that delivery times may vary based on the destination and the availability of the product. You will receive a tracking number via email to monitor the status of your shipment.
4. Order Processing Time
Orders are typically processed within 1 business day, excluding weekends and public holidays. Once your order has been processed, you will receive a confirmation email with the estimated delivery time and tracking details.
To ensure the fastest possible delivery, we reserve the right to change the shipping carrier without prior notice. This decision is made if we identify an opportunity to expedite delivery or anticipate delays with the original carrier.
5. Shipping Charges
See checkout for pricing
For international shipping our items are sent DDU (Delivery Duty Unpaid). We are not responsible for paying import duties or taxes in the destination of delivery. You will have to handle the customs formalities in your country and are responsible for paying any unpaid duty tax.
If a Delivery Duties are refused and the item is returned to us, we reserve the right a recoup our delivery and associated transaction costs.
6. Delivery Addresses
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for any shipping delays or undelivered orders due to incorrect or incomplete address information.
7. Delivery Delays
While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, carrier issues, and public holidays may cause delays. We appreciate your understanding and patience during such situations.
8. Lost or Damaged Shipments
In the rare event that your order is lost or arrives damaged, please contact our Customer Support team within 5 business days of receiving your order. We will investigate the issue and work with you to find a suitable resolution. All items are sent Tracked, Insured and Signed for. Proof of delivery will be available for all parcels.
9. Tracking Your Shipment
You can track the status of your shipment by using the provided tracking number on the carrier's website. If you encounter any issues with tracking your order, please reach out to our Customer Support team for assistance.
10. Returns and Exchanges
For information about returns and exchanges, please refer to our Return and Exchange Policy. Customers are liable for returning shipping costs , we advise you send your items tracked and insured to the full value of the watch.
11. Change of delivery address
If you have made a purchase but wish to change your delivery address please contact a member of the team within 4 hour of placing the order to update us with any changes. We will require this request in writing in order to update the delivery address on your account
Contact information – MGB WATCHES
12. Contact Information
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us:
Contact information – MGB WATCHES
We appreciate your business and are committed to delivering your orders promptly and securely. Thank you for choosing mgbwatches.com
MGB Watches Limited
35 Sherwood Street
Nottinghamshire
NG200JR