Shipping policy

1. Introduction

At mgbwatches.com we appreciate your business and want to ensure a smooth and convenient shopping experience for you. This Shipping Policy outlines our shipping procedures and details to help you understand how we handle the delivery of your orders.

2. Shipping Locations

We currently ship within the United Kingdom, including England, Scotland, Wales, Northern Ireland and to Mainland Europe. 

3. Shipping Methods

We offer the following shipping:

United Kingdom Shipping:

  • Order Monday - Friday before 16:00 for delivery next day
  • Order Saturday before 16:00 for delivery on Monday
  • Order Sunday before 16:00 for delivery on Tuesday
  • Shipping Fee: See Checkout
  • Carrier: Royal Mail

International Shipping:

  • European Union
    • Estimated Delivery Time: 2-11 business days.
    • Shipping Fee: See Checkout
    • Carrier: Royal Mail
  • United Arab Emirates
    • Estimated Delivery Time: 3-17 business days.
    • Shipping Fee: See Checkout
    • Carrier: Royal Mail
  • Rest of World
    • Estimated Delivery Time: 3-17 business days.
    • Shipping Fee: See Checkout
    • Carrier: Royal Mail

Please note that delivery times may vary based on the destination and the availability of the product. You will receive a tracking number via email to monitor the status of your shipment.

4. Order Processing Time

Orders are typically processed within 1 business days, excluding weekends and public holidays. Once your order is processed, you will receive a confirmation email with the estimated delivery time and tracking information.

5. Shipping Charges

See checkout for pricing

For international shipping our items are sent DDU (Delivery Duty Unpaid). We are not responsible for paying import duties or taxes in the destination of delivery. You will have to handle the customs formalities in your country and are responsible for paying any unpaid duty tax. 

6. Delivery Addresses

Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for any shipping delays or undelivered orders due to incorrect or incomplete address information.

7. Delivery Delays

While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, carrier issues, and public holidays may cause delays. We appreciate your understanding and patience during such situations.

8. Lost or Damaged Shipments

In the rare event that your order is lost or arrives damaged, please contact our Customer Support team within 5 business days of receiving your order. We will investigate the issue and work with you to find a suitable resolution. All items are sent Tracked, Insured and Signed for. Proof of delivery will be available for all parcels.

9. Tracking Your Shipment

You can track the status of your shipment by using the provided tracking number on the carrier's website. If you encounter any issues with tracking your order, please reach out to our Customer Support team for assistance.

 

10. Returns and Exchanges

For information about returns and exchanges, please refer to our Return and Exchange Policy. Customers are liable for returning shipping costs , we advise you send your items tracked and insured to the full value of the watch. 

Refund policy – MGB WATCHES

11. Change of delivery address

If you have made a purchase but wish to change your delivery address please contact a member of the team within 4 hour of placing the order to update us with any changes. We will require this request in writing in order to update the delivery address on your account

Contact information – MGB WATCHES

12. Contact Information

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us:

Contact information – MGB WATCHES

We appreciate your business and are committed to delivering your orders promptly and securely. Thank you for choosing mgbwatches.com

MGB Watches Limited

35 Sherwood Street

Nottinghamshire

NG200JR