Shipping policy
1. Introduction
At mgbwatches.com we appreciate your business and want to ensure a smooth and convenient shopping experience for you. This Shipping Policy outlines our shipping procedures and details to help you understand how we handle the delivery of your orders.
2. Shipping Locations
We currently ship Globally to all countries.
3. Shipping Methods
United Kingdom
Order before 15:00 UK time Monday to Friday and we ship the same day. Orders placed after 15:00 UK time, or at the weekend, ship the next working day.
| Royal Mail Tracked 24 | 1–2 working days | Aims for next working day. Fully tracked, no signature required. |
|---|---|---|
| Royal Mail Special Delivery Guaranteed | Next working day | Guaranteed by 13:00 the next working day. Tracked and signed for. |
International
Shipped from London. Order before 14:00 Monday to Friday and we ship the same day. Orders placed after 14:00, or at the weekend, ship the next working day.
| International Connect Plus | Priority | |
| Ireland | 1–3 working days | 1–2 working days |
| Europe | 2–4 working days | 1–2 working days |
| United States | 3–4 working days | 2–3 working days |
| Canada | 3–5 working days | 2–3 working days |
| United Arab Emirates & Middle East | 3–5 working days | 2–3 working days |
| Asia | 3–5 working days | 2–4 working daysNext-day delivery is not available to Singapore or Thailand. |
| Australia & New Zealand | 4–6 working days | 3–4 working daysNext-day delivery is not available to Australia. |
| Rest of world | 4–7 working days | 3–5 working days |
4. International Duties and Taxes Charges
For international shipping our items are sent DDP (Delivery Duties Paid). We ensure that all costs related to your order are shown in checkout, these are final and you will never pay anymore.
5. Delivery Addresses
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for any shipping delays or undelivered orders due to incorrect or incomplete address information.
6. Delivery Delays
While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, carrier issues, and public holidays may cause delays. We appreciate your understanding and patience during such situations.
7. Lost or Damaged Shipments
In the rare event that your order is lost or arrives damaged, please contact our Customer Support team within 5 business days of receiving your order. We will investigate the issue and work with you to find a suitable resolution. All items are sent Tracked, Insured and Signed for. Proof of delivery will be available for all parcels.
8. Tracking Your Shipment
You can track the status of your shipment by using the provided tracking number on the carrier's website. If you encounter any issues with tracking your order, please reach out to our Customer Support team for assistance.
9. Contact Information
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us:
Contact information – MGB WATCHES
We appreciate your business and are committed to delivering your orders promptly and securely. Thank you for choosing mgbwatches.com
MGB Watches Limited
35 Sherwood Street
Nottinghamshire
NG200JR